TERMS AND CONDITIONS OF LEONAA.COM

 

Please read these terms and conditions ("terms", "terms and conditions") carefully before using Leonaa website (the "service") operated by MULTIPASS Wonderbox company.

LEGAL ENTITY

Leonaa website is located 18 rue de londres, 75009 PARIS and belongs to MULTIPASS Wonderbox, a French company that complies with local authorities and whose headquarter is located in 71 rue desnouette, 75015 Paris, France.

The company is registered under the n°B 479 678 153 and possesses the tour operating license n°IM075100213 — ATOUT France - 79/81, rue de Clichy - 75009 PARIS.

The legal person is Bertile BUREL

The author and Director of Leonaa is Magali BOISSEAU BECERRIL

PRIVACY POLICY

Your privacy is very important to us. We are committed to protect the information you share with us. In this regard, we have written a thorough overview of our privacy policy. You can see it here.

LEONAA PRODUCT AND SERVICES

Terms and definitions

In the present Terms & Conditions, these terms are used and defined as follows:

MEMBER :

The member represents everyone who creates an account on the Leonaa site.

LOCAL EXPERT :

The Local expert represents a user member of Leonaa who publishes an offer such as an ACTIVITY, a TOUR or a STAY. Local experts can be : small and medium companies, freelancers, School languages, NGOs, Incoming agencies or individuals. Leonaa local experts are defined as such when their profile and their offer appear online on the platform, they respect at least one of the three values of Leonaa and its Ethical charter (see below) and they can receive bookings via Leonaa.

VISITOR :

The visitor is defined as a user member who is looking for an ACTIVITY, a TOUR or a STAY or has entered into a direct conversation with the local experts and intends to make a reservation via the Leonaa site.

LOCAL EXPERT MANAGER :

The local expert manager is defined as an individual or a freelancer or a small or medium company that manages the listings, the communications, the availability calendar and the bookings of one or several local experts. He has previously obtained the written agreement of the local expert to do so.

CONTENT :

The Content represent all text, images, graphics, music, audio, video, or other material.

ADVERTS :

Adverts represent the publication of an offer such as an ACTIVITY, a TOUR or a STAY on the Leonaa site.

 

The Local Expert Ethical Charter

 

The Ethical charter for local experts must be respected. These articles are common sense and specific requirements. If this ethical charter is not respected, Leonaa will remove the profile of the local expert together with his offers immediately. Please, read carefully and respect it as you are receiving some visitors from us.

 

1.         Safety procedures for visitors : by applying as a Leonaa Local expert, you commit yourself to keep your visitor safe at all time. In this regard, you could write and print a safety procedure to hand out to your visitor prior to the activity, tour or stay.

2.         Authentic and updated content : by applying as a Leonaa Local expert, you commit yourself to verify the content of your advertisement (including contact details and address) and update it on a regular basis so it corresponds to reality. This means you cannot add any additional “shopping stop” not communicated previously with your Leonaa visitor prior to delivering the service.

3.         Be responsive and reachable : by applying as a Leonaa Local expert, you commit yourself to respond quickly to your Leonaa visitors or to us via phone, email or any other fast communication tool. You also have registered an emergency phone number that you will communicate to your visitors before delivering the service. If you cannot be responsive or easily reachable, please, consider getting help from a local expert manager who will be able to do it on your behalf.

4.         Availability calendar and instant booking : by applying as a Leonaa Local expert, you commit yourself to update your availability calendar on a regular basis and to double check that you are available before accepting a booking from a Leonaa visitor. If you check the “instant booking” option, you agree to receive automatic bookings from visitors without having to accept/or/decline them. This means you regularly update your availability calendar. If you don’t have the time or don’t feel like updating your availability calendar, you can delegate it to a local expert manager.

5.         Local expert manager : as a Leonaa local expert, you can delegate the management of your listings, calendar, account and bookings to a person verified by Leonaa, who has experience in Internet or/and Local Tourism and who is able to do such missions. You agree for the manager to take a 10% commission fee that can be added to your final price or deducted from.

6.         Commission fees, transparent prices, tips and payments :  by applying as a Leonaa Local expert, you are aware that a commission of 12,5% without VAT (=STAY), 16,6% without VAT (=ACTIVITY) to a 25% without VAT (via a local expert manager) is taken from your price as a service fee that allows us to deliver you a reliable, safe and trustful service. In this regard, you will receive from 70 to 80% of the price directly to your bank account. As a result, you agree to verify your prices before accepting a booking. You commit yourself to be charged an extra fee of 16,6% without VAT on your next booking if you refuse a booking after accepting it due to your prices. Likewise, you cannot ask for or negotiate any other direct payment or any tip to your Leonaa visitor. This is against Leonaa policy.

7.         Be respectful to your visitors and deliver your service : no matter the circumstances, remain nice, keep a good and positive mindset and dress in a professional and manner. If there is misunderstanding or a problem with your visitor, always try to communicate and fix the problem with your visitor directly and then escalate the case with us if you have not met any friendly solution. Show a positive and a professional behavior that matches the civilian ethic code. This means that any eccentric, racist, threatening, aggressive, provocative, emotional, or intimidating behavior won’t be tolerated and will lead to an immediate deletion of your profile. You also commit yourself to deliver the service described on Leonaa such as an ACTIVITY, a STAY or a TOUR. We won’t accept that you cancel your service after accepting it unless you prove a force majeur.

8.         Private tours, activities and stays and Leonaa values : as a local expert of Leonaa, you commit yourself to respect at least one of our values, that are 1/Eco-Friendly 2/Local or 3/Customizable (see our “Concept and values” page). You also agree for not adding any additional person from outside the website to a tour, an activity or a stay as you have committed yourself to deliver this service to the visitors of Leonaa who make the booking with you.

9.         Be respectful to Leonaa : by applying as a Leonaa Local expert, you agree to 1/respect a constructive and positive behavior with us as we have with you

2/not to commit fraud towards Leonaa by selling directly to the Leonaa visitor without getting through the Leonaa website. This behavior will automatically and immediately lead to a deletion of the local expert profile and all his/her offers.

10.         Smoking, alcohol or drugs prohibited : smoking, drinking alcohol or taking drugs during an activity, a tour or a stay with Leonaa visitors is prohibited. Such behavior will automatically lead to the deletion of your profile.

 

The Visitor Ethical Charter

 

The Ethical charter for visitors must be respected. These articles are common sense and specific requirements. If this ethical charter is not respected, Leonaa will remove the profile of the visitor immediately. Please, read carefully and respect it as you are communicating with our local experts.

1.         Authentic and updated content : by signing up as a Leonaa visitor member, you commit yourself to verify the content of your profile (including contact details and address) and update it on a regular basis so it corresponds to reality. This means you cannot publish a fake profile. You cannot use a photo or any other content from the web or that belong to someone else. You commit yourself to communicate true information about you your profile and your messages on the Leonaa website.

2.         Be responsive and reachable : by applying as a Leonaa visitor member, you commit yourself to respond quickly to your Leonaa local experts or to us via phone, email or any other fast communication tool.

3.         Be respectful to your local experts : no matter the circumstances, remain nice, keep a good and positive mindset. If there is misunderstanding or a problem with your local expert, always try to communicate and fix the problem with your local expert directly and then escalate the case with us if you have not met any friendly solution. Show a positive and eco-civilian behavior that matches the civilian ethic code. This means that any eccentric, racist, aggressive, threatening, provocative, emotional, or intimidating behavior won’t be tolerated and will lead to an immediate deletion of your profile.

4.         Be respectful to Leonaa : by applying as a Leonaa visitor member, you agree to 1/respect a constructive and positive behavior with us as we have with you

2/not to commit fraud towards Leonaa by booking directly to the Leonaa local expert without getting through the Leonaa website. This behavior will automatically and immediately lead to a deletion of the local expert profile and all his/her offers.

5.         Smoking, alcohol or drugs prohibited : smoking, drinking alcohol or taking drugs during an activity, a tour or a stay with Leonaa visitors is prohibited. Such behavior will automatically lead to the deletion of your profile.

6.         Be respectful of local customs and regulations : cultures and local regulations can be different from yours. As a Leonaa visitor member, you accept to respect this.

7.         Minors : Minors are not authorised to travel alone in the country of destination- except in exceptional circumstances where the parent held full express and written responsibility for such action.

COMMUNICATIONS

The entire communication with us is electronic. Every time you send us an email or visit our website mobile device, you are going to be communicating with us. You hereby consent to receive communications from us in a variety of ways, such as by e-mail, in-app push notices, or by posting notices and messages on the Website. You may unsubscribe from e-mail communications at anytime by emailing contact@leonaa.com.

 

LICENSE AND SITE ACCESS

We grant you a limited license to access and make personal use of this website. You are not allowed to download or modify it. This may be done only with written consent from us.

All contents of this Website are: ©2019 Leonaa. All rights reserved. Leonaa is not responsible for content on websites operated by parties other than Leonaa. All other product or service names or baselines displayed on this Website are registered and/or common law trademarks of Leonaa. and/or its suppliers or licensors, and may not be copied, imitated or used, in whole or in part, without the prior written permission of Leonaa or the applicable trademark holder.

All other trademarks, registered trademarks, product names and company names or logos mentioned in this Website are the property of their respective owners. Reference to any products, services, processes or other information, by trade name, trademark, manufacturer, supplier or otherwise does not constitute or imply endorsement, sponsorship or recommendation thereof by Leonaa.

All text, graphics, editorial content, data, formatting, graphs, designs, HTML, look and feel, photographs, music, sounds, images, software, videos, designs, typefaces and other content (collectively "Proprietary Material") on this website is owned by Leonaa, or is used with the owner’s permission. This Proprietary Material is protected in all forms, media and technologies. Users may not copy, download, use, redesign, reconfigure, or retransmit anything from this website without Leonaa prior written permission.

 

USE OF THE WEBSITE AND USER ACCOUNT

 

If you are an owner of an account on this website, you are solely responsible for maintaining the confidentiality of your private user details (username and password). You are responsible for all activities that occur under your account or password.

As a member of Leonaa website, you accept that :

          you are 13 years of age or older. Leonaa does not knowingly collect the information of anyone under the age of 13.

          all information that you have entered as a user on Leonaa website is true, accurate, current and complete,

          if you have a Leonaa account, you will safeguard your account information and will supervise and be completely responsible for any use of your account by anyone.

Your use of Leonaa Website is intended for personal, noncommercial use and/or to make legitimate requests to book the Products offered. You agree not to use this Website to make any speculative, false or fraudulent requests.

You further accept that you :

          have full power and authority to enter into this Agreement and in doing so will not violate any other agreement to which you are a party ;

          have not previously been suspended by Leonaa or otherwise banned from using the Website;

          are not a direct competitor of Leonaa and have no bad intentions.

We reserve all rights to terminate accounts, edit or remove content and cancel orders in their sole discretion at any time and for any reason, including, but not limited to, for violation of this Agreement.

In visiting or using Leonaa Website, you may be exposed to content that is inaccurate, objectionable, aggressive, offensive, indecent, or otherwise inappropriate. Leonaa does not endorse such content, and cannot vouch for its accuracy. You therefore visit and use the Website at your own risk.

 

You need to create a Leonaa account and provide information about yourself in order to use some of the features on the Website. You are responsible for maintaining the confidentiality of your account password and login credentials. You are also responsible for all activities that occur in connection with your Leonaa account. You agree to notify us immediately of any unauthorized use of your account.

Your Leonaa account is for your personal, non-commercial use only. You may not impersonate someone else (e.g., adopt the identity of a celebrity), create an account for anyone other than yourself, provide an email address other than your own, or create multiple accounts.

We reserve the right to close your account at any time for any or no reason.

We may terminate or suspend your account or ability to use the Leonaa Website, in whole or in part, at our sole discretion, for any or no reason, and without notice or liability of any kind. For example, we may terminate or suspend your Leonaa account or ability to use the Leonaa Website if you misuse it. Any such termination or suspension could prevent you from accessing your Leonaa account, the Leonaa Website, your Content, The Leonaa Website Content, or any other related information.

You may terminate your account at any time by closing your account and discontinuing your use of any and all parts of the Website. If you close your account, we may continue to display your previously published Content and are under no obligation to remove any of your Content.

As a user of Leonaa website, you understand and agree that :

          the unauthorized use of your password or account could cause you to incur liability to both Leonaa and other users ;

          neither Leonaa nor its partners will have any liability to you or others for any unauthorized transactions made using your password or account.

COMMENTS, REVIEWS AND EMAILS

Visitors may post content as long as it is not obscene, illegal, defamatory, threatening, infringing of intellectual property rights, invasive of privacy or injurious in any other way to third parties. Content has to be free of software viruses, political campaign, and commercial solicitation.

We reserve all rights (but not the obligation) to remove and/or edit such content. When you post your content, you grant Leonaa non-exclusive, royalty-free and irrevocable right to use, reproduce, publish, modify such content throughout the world in any media.

 

BOOKINGS

For Local experts

To receive a booking, the local expert needs to create a verified account and to validate his bank account details with our PSP, Payment service provider, Stripe.

 

Booking request or Instant Booking :

The local experts can choose between the Booking Request or the Instant Booking option.

If he chooses the Booking Request option, he will need to have previously fulfilled his vacancy calendar to be able to accept the booking. He can still decline it but it will affect his general score on the search engine of Leonaa.

By choosing the Booking Request option, the local expert warrants to give an answer within the following 24 hours to his visitor. If no answer is given during this period of time, then, the system will automatically cancelled the booking.

If the local expert chooses the Instant Booking option, he won’t have to accept or decline it. The booking will be automatically accepted. This means he will have to honor his contract.

The local expert will have a 12,5% (=STAY) to a 16,6% (=ACTIVITY) without VAT service fee that corresponds to the Leonaa fee that is used for secure technology, accounting, commercial and communication services. These fees will been deducted from each upcoming payout.

 

Local expert managers :

If the local expert does not have the time or is is not qualified to manage his account and bookings, he can then delegate his account to a local expert manager who is chosen and certified by the site Leonaa and who will visit and certify his offer, manage his account, his messages and his bookings on his behalf.

 

 

 

 

 

 

For Visitors

To make a booking, the visitor needs to create a verified account and pay with a valid and authentified credit card..

 

Booking request or Instant Booking :

The visitor can choose to send a message to the local expert or to make a booking.

By making a booking request to the local expert, the visitor accepts to receive an answer within the following 24 hours. If the booking request is accepted by the local expert within this period of time, then the visitor’s credit card will be charged and the booking will be firmly validated.

By making a booking, you won’t have any extra fees to pay. Each booking is free for you unless the local expert is managed by a local expert manager whose role is to verify his offer and manage his bookings. In  this case, the manager can apply a 10% fee.

If you choose to make an instant booking, the 24 hours delay won’t apply and the booking will be automatically accepted and validated by the system.

At any moment, you can contact the local expert for any further questions.

 

PAYMENTS

The payment is made via Stripe, a secure software of payment that powers commerce for online businesses of all sizes, including fraud prevention, and subscription management.

The card information that you give (e.g. card number, expiry date etc.) are encrypted before being sent to your e-transactions payment host server.

 

Payouts For Local experts

The local expert will receive his payouts once the booking id made and the activity, tour or stay is provided. You agree to claim your payout until one month after having delivered the service. If you don’t deliver the service, whatever the reason is (except for force majeur), you won’t receive any payout.

 

 

CANCELLATION POLICY

For Local experts

 

Cancellation by your visitor at least 7 days before the activity, stay or tour :

If your visitor cancels your booking 7 days or more before the activity, stay or tour begins, then, he will then receive a 100% refund. You will then won’t receive any payout.

 

If the delay is smaller than, at least, 7 days before the activity, stay or tour begins, then your visitor won’t get any refund. You can then receive a financial compensation.

 

The country local time and the “time of departure” of the activity, stay or tour booked from you and written in your account will be taken into account to calculate accurately this period of time for cancellation.

 

Cancellation due to weather or due to Force Majeur

In accordance with your guest, you can cancel a booking and have your guest receive a partial or a full refund in case of bad weather or Force Majeur. Each Force Majeur needs to be explained, detailed and proved. In any case, you need to contact our support service at contact@leonaa.com to decide together, the amount of the money refunded.

 

Cancellation because of you :

If, as a local expert or a local expert manager, you cancel a booking paid and firmly confirmed by your guest, then your guest will refund a 100% refund and you will receive 16,6% without VAT penalty fee applied to your next booking unless your prove ‘force majeur’.

 

For Visitors

 

Cancellation at least 7 days before the activity, stay or tour :

If you cancel your booking 7 days or more before the activity, stay or tour begins, then, you will receive a 100% refund. If the delay is smaller than, at least, 7 days before the activity, stay or tour begins, then you won’t get any refund.

 

The country local time and the “time of departure” of the activity, stay or tour booked from you and written in your account will be taken into account to calculate accurately this period of time for cancellation.

 

Automatic cancellation :

if the local expert declines or does not accept your booking within 24 hours following your booking request, then, you won’t be charged and you will be able to make another booking.

 

Cancellation due to weather or due to Force Majeur

In accordance with your local expert or your local expert manager, you can receive a partial or a full refund in case of bad weather or Force Majeur. Each Force Majeur needs to be explained, detailed and proved.

 

Cancellation because of the local expert :

If the local expert cancels your booking, you will get a 100% refund.

 

LIABILITY

Our Liability

The information, content, software, products, and services published on this website may include inaccuracies or errors, including reservation availability and pricing errors. Leonaa does not guarantee the accuracy of, and disclaim all liability for, any errors or other inaccuracies relating to the information and description of the products and services displayed on this website (including, without limitation, the pricing, availability, photographs, features, inclusions and exclusions, general product descriptions, reviews and ratings, etc.). In addition, Leonaa expressly reserves the right to correct any availability and pricing errors on our website and/or on pending reservations made under an incorrect price.

The third-party suppliers and private partners such as tour guides providing products or other services on this website are independent contractors and not agents or employees of Leonaa. Leonaa is not liable for the acts, errors, omissions, representations, warranties, breaches, negligence or misconduct of any such suppliers or private tour guides or for any personal injuries, death, property damage, or other damages or expenses resulting therefrom or otherwise arising from your booking of a product or service or your use of a product or service. Leonaa has no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond their direct control, and they have no responsibility for any additional expense, omissions, delays, re-routing or acts of any government or authority.

In no event shall Leonaa or Multipass Wonderbox group companies (or their officers, directors and affiliates) be liable for any direct, indirect, punitive, incidental, special, exemplary or consequential damages (including without limitation loss of data or information or costs to procure substitute goods or services) arising out of, or in any way connected with, product or service bookings made by you through this website or your access to, display of or use of this website or with the delay or inability to access, display or use this website (including, but not limited to, your reliance upon reviews and opinions appearing on this website; any computer viruses, information, software, linked sites, products, and services obtained through this website; or otherwise arising out of the access to, display of or use of this website) whether based on a theory of negligence, contract, tort, strict liability, or otherwise, and even if viator has been advised of the possibility of such damages.

If Leonaa found liable for any loss or damage that arises out of or is in any way connected with your use of our Websites or your booking or use of Products or services made available through our Website, then the Multipass Wonderbox Group Companies’ liabilities will in no event exceed, in the aggregate, the greater of (a) the transaction fees paid to Leonaa for the transaction(s) on this Website giving rise to the claim, or (b) One-Hundred Dollars (US $100.00).

The limitation of liability reflects the allocation of risk between the parties. The limitations specified in this section will survive and apply even if any limited remedy specified in these terms is found to have failed of its essential purpose. The limitations of liability provided in these terms inure to the benefit of the Multipass Wonderbox Group Companies.

Your Liability

You agree to defend and indemnify Leonaa and the Multipass Wonderbox Group Companies and all of their respective officers, directors, employees and agents from and against any claims, causes of action, demands, suits, proceedings, investigations, losses, damages, fines, penalties, fees, expenses, costs and any other liabilities of any kind or nature including but not limited to reasonable legal and accounting fees, arising out of or related to:

(i) your breach of this Agreement or the documents referenced herein;

(ii) your violation of any law, rule, regulation or guideline;

(iii) your violation, infringement or misappropriation of the rights of a third party, including without limitation any rights of publicity or privacy;

(iv) your use of this Website;

(v) your booking or use of any Products obtained through this Website; or

(vi) your negligence or willful misconduct.

 

 

APPLICABLE LAW AND TAXES

By visiting this website, you agree that the laws Paris, FRANCE, without regard to principles of conflict laws, will govern these terms and conditions, or any dispute of any sort that might come between Leonaa and you, or its business partners and associates.

 of each country

 

DISPUTE AND GOVERNING LAW

Any dispute related in any way to your visit to this website or to products you purchase from us shall be arbitrated by state or federal court of Paris and you consent to exclusive jurisdiction and venue of such courts. Use of this Website is unauthorized in any jurisdiction that does not give effect to all provisions of these terms and conditions, including, without limitation, this paragraph.

WARRANTIES

Leonaa does not warrant that this website and/or our services will be uninterrupted or error-free. It may correct, modify, amend, enhance, improve and make any other changes to the website and services at any time or discontinue displaying or providing any content or features without a notice to any user.

DISCLAIMER

We hereby disclaim all warranties and conditions with regard to the use of our website and/or services, including, but not limited to the availability, reliability, or quality of our website and services, the events distributed through us, including the nature and quality of the events, and is not and shall not be responsible for any error, fault or mistake of any and all content and information received through our users , including by hosts or travelers. We do not endorse any entity, product or service mentioned in any user generated content available on our website.